ATM Fraud & Security

STACKERS vs SPRAY DISPENSERS

in todays article lets discuss about Stacker ATMs and Spray ATM dispensers

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ATM security

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The Various Types of ATMs

The increased development in techinology in Uganda has seen the change and enhancment in ATM techinology from the NCR Personas 5887,5886,to the M series and Selfserve and recently the Intelligent deposit. Thus the free market and room for competition has seen various brands fade out like the FUJTISU machines for DFCU bank and an introduction of other new brands such as the WINCOR NIXDORF, SPARK,and KING TELLERS.
Below are some of the Images of these various types.
NCR

                                                       

WINCORS

SPARK

KING TELLER

All of the above are the various types of the machines that are currently available in the Ugandan market and are being used by most of the Banks. The following Posts are to address the various types of problems affecting these ATMs are the probable working solutions that have been used to solve the problems and also avail various user and service manuals if available.

ATMs IN UGANDA

THE first automated teller machine (ATM) in Uganda was brought in by SCI/NCR for Standard Chartered Bank in September, 1997. There objective was  to be able to serve there customers in the most convenient way possible and that is why they decided to install ATMs for customers use. "This will give customers more delivery channels and longer hours to do their banking," Mungai said
 The Standard Chartered Bank (SCB)  installed four more ATMs in new locations in Uganda in 2002, bringing its number of ATMs in that country to 11, the largest number of any bank in Uganda.

SCI/NCR is the sole distributor of NCR ATMs which currently is the most used brand by most banks and provides both software and techinical solutions to the ATMs suplied. the other distributors are Techinology Associates which majorly deals with WINCOR NIXIDOF ATMs and other brands of ATMs in Uganda include SPARK ATMs which were introduced to the country by MAPSWITCH Uganda a Techinology providing company for various institutions and KING TELLERS.

The banking sector in Uganda is growing increasingly high and the demand to provide flexible and inproved services is also increasingly high. Curently Uganda is housing over 25 Banks including Microfinances that offer banking solutions to Ugandans, there has been a steep growth in the number of ATMs from only one in 1997 to the current 250 ATMs, with the number projected to grow as banks roll-out more branches and off-side ATMs currently thought to have risen to over 500 as of today both onsite and offsite locations.
Below is a list of licensed commercial banks by the Bank of Uganda (BOU) and there branches.

List of Licensed Commercial Banks

Rank Bank Market Share (Assets) Number of Branches 1 Stanbic Bank 24% 67 2 Standard Chartered Bank 15% 10 3 Barclays Bank 12% 65 4 DFCU Bank 08% 24 5 Centenary Bank 07% 37 6 Crane Bank 06% 15 7 Citibank 04% 01 8 Bank of Baroda 04% 10 9 Orient Bank 03% 12 10 Housing Finance Bank 03% 12 11 Tropical Bank 03% 07 12 Bank of Africa 03% 21 13 Equity Bank 1.5% 47 14 Diamond Trust Bank 01% 15 15 Kenya Commercial Bank 01% 15 16 United Bank for Africa 01% 09 17 Global Trust Bank 01% 08 18 Ecobank 01% 09 19 Cairo International Bank 0.5% 01 20 Fina Bank 0.5% 06 21 ABC Capital Bank 0.3% 01 22 National Bank of Commerce 0.1% 02 23 Imperial Bank Uganda 0.1% 01 Total Twenty Three 100.0 395 As we all know techinology comes with challenges, Uganda is equiped with a number of better suitated ATM techinicians to help maintain the ATMs from various service providers in the company. This blog is majorly dedicated to the techinical team in uganda is is to address the common problems of ATMs and probale solutions majorly faced in Uganda. Its intended to provide solutions and also avail knowledge and all comments and contributions are welcome.

THE ATM WORLD

Automated Teller Machine

An automated teller machine (ATM), also known as a automated banking machine (ABM) or Cash Machine and by several other names (see below), is a computerised telecommunications device that provides the clients of a financial institution with access to financial transactions in a public space without the need for a cashier, human clerk or bank teller. On most modern ATMs, the customer is identified by inserting a plastic ATM card with a magnetic stripe or a plastic smart card with a chip, that contains a unique card number and some security information such as an expiration date or CVVC (CVV). Authentication is provided by the customer entering a personal identification number (PIN). Using an ATM, customers can access their bank accounts in order to make cash withdrawals, credit card cash advances, and check their account balances as well as purchase prepaid cellphone credit. If the currency being withdrawn from the ATM is different from that which the bank account is denominated in (e.g.: Withdrawing Japanese Yen from a bank account containing US Dollars), the money will be converted at a wholesale exchange rate. Thus, ATMs often provide the best possible exchange rate for foreign travelers[1] and are heavily used for this purpose as well. ATMs are known by various other names including automatic banking machine (or automated banking machine particularly in the United States) (ABM), automated transaction machine,[2] cashpoint (particularly in the United Kingdom, where it is a trademark of Lloyds TSB), money machine, bank machine, cash machine, hole-in-the-wall, autoteller (after the Bank of Scotland's usage), cashline machine (after the Royal Bank of Scotland's usage), MAC Machine (in the Pittsburgh and Philadelphia areas), Pass Machine in Ireland, Bankomat.(Qouted)

The ATM's history
There has been much debate about the history of the ATM, and who the inventor was. An article in the Summer 2000 issue of Invention & Technology magazine did an excellent investigative report which inspired the following timeline.

1960 – ATM predecessor installed – In 1960 New York's First National City Bank (now CitiBank) installed a Bankograph in several branch lobbies. The concept of this machine was for customers to pay utility bills and get a receipt without a teller.

1967 – First Cash Dispenser installation – In 1967 a Barclays Bank branch near London debuted the first cash dispenser, made by De La Rue Instruments. It used paper vouchers bought from tellers in advance.

The machine was called the De La Rue Automatic Cash System, or DACS. According to Mike Lee’s 2002 interview with the inventor, John Shepherd-Barron, the paper vouchers were actually checks impregnated with Carbon 14.

1968 – Card-eating machine – In 1968 Barclays and a few other banks introduced a machine that encoded cash on plastic cards purchased from a teller. The problem was the machine always ate the card and you had to buy another one if you wanted another transaction.

Diebold's early ATM, called a TABS machine.

1969 – First use of ATM magstripe cards – In 1969 Docutel installed its Docuteller machine at New York's Chemical Bank – This is the first use of magnetically encoded plastic.

Chemical Bank's ad campaign said: "On September 3, 1969, our branch will open its doors at 9:00 a.m. and we'll never close again!"

Of course other manufacturers got into the game, but Docutel was the first to apply for a patent and is therefore credited by the Smithsonian Musuem as inventor of the ATM, even though to us in the industry we see it primarily as the first modern magstripe machine.

Donald C. Wetzel is given credit for developing the machine for Docutel.

Docutel met initial resistance, though, from bankers – their first concern was that the annual cost was higher than the cost of a human teller by about $8,000. And secondly, they thought customers would probably be afraid to let a machine handle their money.

1971 – First true bank ATMs – In 1971 Docutel introduced its Total Teller, the first true full-function bank ATM.

About the same time, Diebold installed its first TABS machine at a bank branch in the U.S., and Fujitsu installed one in Japan.

1973 – Proliferation begins – By 1973, 2,000 ATMs – most from Docutel and Diebold – operated in the U.S.  They sold for about $30K each.

1974 - On-line ATMs introduced – The newly connected machines soon led to the modern-day networks we’re all familiar with.

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